Privacy Policy

At Sipping Viking, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We only collect information necessary to process your orders and communicate with you:

• Customer Information: Name, billing address, shipping address, email address, and phone number for order processing.
• Payment Information: Credit card details are processed securely by our payment processors (Square, PayPal). We do not store your full credit card information on our servers.
• Mailing List: Email addresses voluntarily provided for newsletters and promotions.
• Order History: Records of your purchases for customer service and loyalty program tracking.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping notifications
• Communicate about your purchases and account
• Send newsletters and promotional emails (only if you subscribe)
• Improve our website and customer experience
• Comply with legal obligations

Your information will never be sold to third parties.

3. Third-Party Services

We use the following third-party services to operate our website and process orders:

• WordPress: Our website platform. WordPress Privacy Policy
• WooCommerce: Our e-commerce platform for processing orders. WooCommerce Privacy Policy
• Square: Payment processing for credit card transactions. Square Privacy Policy
• PayPal: Alternative payment processing. PayPal Privacy Policy
• Web Hosting Canada (WHC): Our hosting provider. WHC Privacy Policy
• Google Analytics: Website traffic analysis (anonymized data). Google Privacy Policy
• Google Ads & Facebook: Targeted advertising (if you interact with our ads). Google Ads Policies

4. Data Storage and Security

We take steps to protect your data:

• SSL Encryption: All data transmitted between your browser and our website is encrypted.
• Secure Hosting: Our website is hosted on Canadian servers with enterprise-grade security.
• Regular Backups: Automated daily backups via JetBackup (WHC).
• Access Controls: Limited admin access to customer data.
• Payment Security: All payment processing is handled by PCI-compliant third parties (Square, PayPal).

5. Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request corrections to your personal information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing emails at any time (unsubscribe link in every email)
• File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at info@sippingviking.ca.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Order records: 7 years (for tax and accounting purposes)
• Marketing emails: Until you unsubscribe
• Account information: Until you request deletion

7. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any changes will be posted here with an updated effective date. We encourage you to review this page periodically.

8. Contact Us

For any privacy concerns or questions about this policy, please contact us:

Email: info@sippingviking.ca
In Person: Sudbury Market, Saturdays 9am–2pm
Business: 1000446681 Ontario Inc.